Guarantee Your Guests Airbnb Experience Always Starts Off on the Right Foot by Simplifying Guest Check-In.
“Where’s the key?” “How do I get in?” “What’s the code again?”. At some point in your hosting career, you’ve experienced these last-minute texts or emails. What you don’t see in these messages is an already frustrated guest. It may be their fault they forgot how to access your Airbnb, but it not being easier is something you can take the blame for.
Maintain Your Guests Itinerary
Organization and scheduling start with you, the host. Using an organization tool or software to track your bookings is something you should already have under your belt. You’ll need to track more than who and when. Include your guests travel details and potential travel deviations like weather and traffic.
Be In Touch
Communication is most important to your guest on their scheduled day of arrival. Checking in before they arrive at your Airbnb is a good practice but it also allows you to coordinate a key exchange or confirmation.
Automate Key Exchange
Time is money, so the most profitable option is not an in-person key exchange. Other options include a lockbox, concierge service, or hiring someone for each of your Airbnb locations. Hiring a service responsible for your Airbnb key exchange creates familiarity and consistency. This is one of many simple tasks that should be delegated.
Keylock boxes are an inexpensive way to automate key exchange. However, this low-tech handoff is not personable or welcoming but still highly effective and convenient.
Using a building’s concierge service is another, less recommended option. It puts your business in the hands of another. There is no reason for a concierge to provide outstanding service to your guests and can’t be held accountable. The apartment building of your Airbnb pays for concierge, so it is free service to you, the host. No-cost, high-risk.
Check-in Follow Up
Once you’ve received the memo that your guests have arrived and checked-in send them a message or give them a call welcoming them to your Airbnb. Follow-ups should be brief and to the point, as your guests are just getting settled. It’s the perfect time to let them know you’re there for whatever they need.
Convey Check-In Process on your Listing
Once you’ve selected an automated key exchange that guarantees a warm key handoff and check-in, apply this convenient feature in your listing. “Hassle Free Key Handoff” or “Easy Reliable Check-In” screams convenience. Guests love convenience.
Long gone are the days of hiding a key under a mat. Simplifying guest check-in demonstrates an Airbnb hosts ability to consider guests needs from the very beginning. Automating, regulating, and refining you guest check-in will be the key to your success.
Author: Amina Grace