The world of successful Airbnb business revolves around rave reviews. But, how exactly do you get 5-star reviews on Airbnb?
Here are few practices that will guarantee your guests leave happy and ready to spread the good word!
Deliver on Your Promises
In any work that you do, being impeccable with your word is vital to your success. When it comes to being able to get 5-star reviews on Airbnb delivering on your promises will be at the top of your list.
The first thing a guest will notice after the first night–What you DON’T have that you SAID you had.
Avoid listing “Impecabbly fast internet” when you know it’s slower than your grandma. Long gone are the days mentioning a “fully equipped kitchen” when you’ve only provided a coffee maker. Airbnb guests are the best guests in the world and they are looking out for the integrity of the community. They will be sure to do their rightful duty and mention whether you’ve made good on your word or not.
Be Up to Date
Modern technology can sometimes be a real pain in the ass. Ultimately, however, we’ve grown reliant on some of it and it tends to be more efficient and extremely helpful.
Why does this matter to the guest?
Being up to date with the tools you use to run your Airbnb business will help you to be available to guests. If you’re the last person to have a smartphone please remove the rock you’ve been living under.
Modern devices don’t stop there. Make sure the amenities you offer in your Airbnb aren’t ancient (unless that is your specific Airbnb niche). Older appliances aren’t reliable and can even be dangerous, not to mention confusing! Many of your guests were born after the death of the VCR. So, be up to date and your guest will appreciate.
Personalize the Small Things
Remember why your guest is traveling and needing the service of your Airbnb. Pay attention to the details in the conversations and emails. At any opportunity let your guest know that you’ve been listing! “How was the business conference?” “Did you enjoy the [insert touristy activity]!?” Guests want to feel important and special, not like another customer.
Handwritten notes, accessories to their aforementioned activities, or anything you think they may need based on what they’ve mentioned in passing….you will score HUGE bonus points and a guaranteed 5-star Airbnb review.
An Airbnb host and the Airbnb–you are a very important part of a bundle deal! Show-up or shut up.
It won’t matter if your Airbnb has the best view in the city, your guest depends on you (or a hired Airbnb host team) to be responsive to calls, texts, and emails.
Be a Guest, Yourself!
Ever wonder what else is missing or what more you can do? Be a guest yourself. Stay in one of your competitors Airbnbs and take notes! Think of it as a study case. This is a good way to appreciate the effort into earning your 5-star reviews or it can force you to really step up to the plate. Either way, give it a try!
Each and every Airbnb review can teach us something. Use these tips so that your 5-star Airbnb reviews make YOU the teacher.
Author: Amina Grace